Meet Kate Walton – Customer Services Adviser
Our customers and the vets we work with often comment on the amazing people we have working at Agria. It’s important to us that our team is filled with people who are not only great at their jobs, but have a genuine love of pets and empathy with their owners. And we’d like you to get to know them…
This month, Kate Walton, one of our Customer Service Administrators, is in the spotlight. She’s worked at Agria for six years and she helps our customers with anything to do with their policies.
Q. Why do you like working at Agria?
A. It’s a fantastic environment to work in. We’re all pet lovers, so we have a lot in common and all want the best for the pets insured with us.
Q. What’s the best thing about your job?
A. I love hearing some of the amazing success stories our customers tell us about their pets. Some of them are really heart-warming, and it’s great to hear a happy owner talking about how their pet’s recovered.
Q. And the most challenging part?
A. Before we can have a success story, we often have conversations with our customers when their pet’s not at all well and they’re really worried. We do all we can to help from our side of things, but it can be difficult to hear a customer upset.
Q. What did you want to be when you were a child?
A. A florist. And for a while, I was one!
Q. What was your first ever job?
A. I was a Furnishing Advisor for John Lewis, helping customers to choose home furnishings. I’ve always enjoyed working directly with customers.
Q. What kind of pet do you have?
A. He’s an eight year old black moggy called Leo.
Q. Does he have a special talent?
A. He’s more confused than talented; he often seems to think he’s a dog as he loves to follow people around!
Working with Agria
Agria is committed to developing products and services that satisfy the changing needs of pet owners and the many organisations that support them. You and your clients will benefit from;
- Veterinary qualified claims team.
- Fast and efficient claims process.
- Claims settled directly to the client or even to your practice.
- Locally based service team with knowledge of UK veterinary practices.