Claims Assessor

Job title: Claims Assessor

Salary: £22,000 – £24,000 per annum depending on experience

Hours: Full time, 35 hours per week working a rotational shift pattern

Location: Aylesbury


A fantastic opportunity has arisen for a Claims Assessor to join our vibrant, fast paced Claims team. We are looking for an enthusiastic individual who has great customer service skills, is comfortable talking to people over the phone and who has effective questioning and active listening skills, with the ability to quickly assimilate and retain detailed information.

Key things you’ll be doing will include

As a Claims Assessor, you will be the first point of contact for our owners if something happens to their pet. Your time will be spent ensuring claims are assessed to the standards our customers expect and deserve, at what can be a very difficult and distressing time. You will be interpreting and assessing claims in accordance with our policy terms and conditions and producing customer correspondence in an articulate and professional manner.

You’ll be required to work on a rotational shift pattern that covers the hours of 9am- 6pm, Monday to Friday. You may also be required to work Saturdays should the business need arise.

What we would like you to have

You will need to have strong customer service experience, preferably gained over the phone and enjoy working in a fast paced environment. You should have experience using databases and must be comfortable using a PC and keyboard. You must have gained experience from an animal related field and have gained an animal related qualification. You must be motivated to achieve positive results and meet team targets. You will have the ability to work under pressure to meet tight deadlines.

What we can offer you

A whole array of benefits including 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, discounted gym membership, free onsite parking, online and high street discounts, social events and so much more.

We will invest in your training from day one, and continue to support your development throughout your career with us.

This role is easily commutable from Amersham, High Wycombe, Thame, Leighton Buzzard, Hemel Hempstead and Milton Keynes.

For a full job description, please click here

Closing date for applications: Midnight, Friday 23rd February 2018

Need more information on this position? Email us with your questions here

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