Claims Assessor

About the role

The Claims Assessor is responsible for the accurate and timely assessment of all claims in line with the Terms and Conditions of Agria Pet Insurance policies. The Claims Assessor is able to work both independently and as part of a team, contributing to personal and department targets. The role requires excellent customer service and communication skills both written and verbal as well as keen attention to detail.  

Main responsibilities and duties:

• Accurately enter claims data onto our in-house system.
• Validate and assess a variety of claims across a range of products. 
• Ensure a comprehensive understanding of Agria’s policy terms & conditions.
• Research and request missing information to expedite prompt claims assessment.
• Compose/edit correspondence ensuring all documentation is professional and correct.
• Ensure that claims assessment service levels are adhered to.
• Assess and complete the pre-authorisation of claims.
• Handle all calls efficiently and professionally to agreed service standards. 
• Provide and maintain exemplary levels of customer service at all times.
• Be fully conversant and adhere to company and departmental policies and procedures all times.
• Carry out additional duties as requested by management to meet business requirements.
• Attend training, meetings and company and departmental events.
• To comply with Health and Safety policies and procedures.

N.B:  This job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect changes in the job or the organisation.

Qualifications, skills and experience

• Ability to learn quickly and adapt to workplace changes.
• Educated to GCSE level, or equivalent.
• Desirable to have experience working within the insurance and/or veterinary industries.
• Competent in the use of Microsoft Office Word, Excel and Outlook.
• Excellent decision making skills with the ability to demonstrate initiative.
• Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information.
• Excellent organisational skills with the ability to prioritise workload.
• Ability to build working relationships with all stakeholders and remain professional at all times.
• Strong customer service skills. 
• Ability to communicate clearly in both verbal and written form.
• Ability to work under pressure and to tight deadlines.
• Proven track record of meeting agreed performance targets.
• Ability to work independently and as part of a team.
• Enthusiastic, flexible with the desire to succeed.
• Is positive and adaptable to change.