Job title: Claims Assessor

Salary: £22,330 per annum

Hours: Full time, 36 hours per week working a rotational shift pattern

Location: Aylesbury

Fantastic opportunities have arisen for two Claims Assessors to join our vibrant, fast paced Claims team. We are looking for enthusiastic individuals with great customer service skills, are comfortable talking to people over the phone and who have effective questioning and active listening skills, with the ability to quickly assimilate and retain detailed information.

Key things you’ll be doing will include

As a Claims Assessor, you will be the first point of contact for our owners if something happens to their pet. Your time will be spent ensuring claims are assessed to the standards our customers expect and deserve at what can be a very difficult and distressing time. You will be interpreting and assessing claims in accordance with our policy terms and conditions and producing customer correspondence in an articulate and professional manner.

You’ll be required to work on a rotational shift pattern that covers the hours of 9am- 6pm, Monday to Friday. You may also be required to work Saturdays should the business need arise.

What we would like you to have

You must have gained experience from an animal related field and have gained an animal related qualification, preferably in Veterinary Nursing or similar. You will need to have strong customer service experience, preferably gained over the phone and enjoy working in a fast paced environment. You should have experience using databases and must be comfortable using a PC and keyboard. You must be motivated to achieve positive results and meet team targets. You will have the ability to work under pressure to meet tight deadlines.

What we can offer you

A whole array of benefits including 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, discounted gym membership, online and high street discounts, social events and so much more.

We will invest in your training from day one, and continue to support your development throughout your career with us.

This role is easily commutable from High Wycombe, Thame, Haddenham, Amersham and Chesham.

Closing date for applications: Midnight, Friday 14th September 2018

For a full job description, please click here

When applying, please state your availability for an interview for the next couple of weeks. Need more information on this position? Email us at


All successful applicants are subject to a background and criminal record check