Claims Team Leader

Job title: Claims Team Leader

Salary: Competitive

Hours: Full time, 35 hours per week

Location: Aylesbury

Are you an enthusiastic and motivated individual looking to join a vibrant and fast paced team? We have fantastic opportunity for a Claims Team Leader looking to further develop their experience.

Agria is one of the world’s leading animal insurers, specialising in small animal and equine insurance. Founded in Sweden over 120 years ago, Agria came to the UK in 2009 and is now a prominent feature of the UK pet insurance industry.

Key things you’ll be doing will include

As a Claims Team Leader, you will be responsible for supervising the claims team and ensuring the delivery of first class pet insurance claims handling. Your time will be spent ensuring all claims assessment activities operate efficiently and effectively on a daily basis. You will oversee claims quality checking, monitor calls and feedback to team members. Setting operational targets and plans, you’ll monitor individuals’ performance and give them everything they need to thrive.

You will be the primary contact for the Claims Assessors, Claims Specialists and Training Leads and work closely with the Claim Manager in delivering and maintaining departmental standards.

What we would like you to have

You must have relevant and demonstrable experience, as a Team Leader or Deputy Team Leader in Claims, in the insurance industry. You will be competent in addressing unsatisfactory performance and absence management; be approachable and have the ability to work under pressure to meet tight deadlines. You will have proven experience in managing, coaching, motivating and developing team members. You will be an articulate individual with excellent communication and relationship skills.

Ideally you must have gained an animal or insurance related Industry qualification. You must be motivated to achieve positive results and meet team targets.

What we can offer you

A whole array of benefits including 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, discounted gym membership, online and high street discounts, social events and so much more.

We will invest in your training from day one, and continue to support your development throughout your career with us.

This role is easily commutable from High Wycombe, Thame, Amersham and Milton Keynes.

For a full job description, please click here

Closing date for applications: Midnight, Friday 18th August 2017

Need more information on this position? Email us with your questions here


All successful applicants are subject to a background and criminal record check