Job title: Claims Team Leader

Salary: Competitive

Hours: Full time, 35 hours per week

Location: Aylesbury

Are you an enthusiastic and motivated individual looking to join a fast paced award winning Claims team? We have fantastic opportunity for an experienced Team Leader looking to further develop their experience and take on a new challenge.

Agria is one of the world’s leading animal insurers, specialising in small animal insurance. Founded in Sweden over 120 years ago, Agria came to the UK in 2009 and is now a prominent feature of the UK pet insurance industry. Our mission is to provide the best of care for pets and peace of mind for their owners. 

Key things you’ll be doing 

As a Claims Team Leader, you will be responsible for managing a claims team and ensuring the delivery of first class pet insurance claims handling. Your time will be spent ensuring all claims assessment activities operate efficiently and effectively on a daily basis. You will oversee claims quality checking, monitor calls and feedback to team members. Setting operational targets and plans, you’ll monitor individuals’ performance and give them everything they need to thrive.

You’ll work closely with other Claims Team Leaders, Claims Specialists, Claims Training Lead and the Claims Manager in delivering and maintaining company and departmental standards.

You’ll be required to work on a rotational shift pattern that covers the hours of 9am- 6pm, Monday to Friday.

What we would like you to have

You must have relevant and demonstrable experience, as a Team Leader, preferably gained within a Contact Centre or Shared Services environment. You will be competent in addressing unsatisfactory performance, absence management and behavioural issues. You will be target focused with a desire to succeed. You will have proven experience in coaching, motivating and developing team members to achieve individual and team targets.

You will enjoy working in a highly pressurised and fast paced environment and thrive on thinking out of the box to solve problems and deal with day to day issues. You must be motivated to achieve positive results and meet team targets. You will be an articulate individual with excellent communication and relationship skills.

What we can offer you

A whole array of benefits including 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, discounted gym membership, access to Perkbox’s online and high street discounts, social events and so much more.

We will invest in your training from day one, and continue to support your development throughout your career with us.

This role is easily commutable from Amersham, High Wycombe, Thame, Leighton Buzzard and Milton Keynes. 

For a full job description, please click here

Closing date for applications: Midnight Friday 29th March 2019

Interviews will take place on Thursday 21st March 2019 and Thursday 4th April 2019.


All successful applicants are subject to a background and criminal record check. This will not affect your credit rating.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received on the basis of our legal obligation under employment law.