<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PK9D66" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Operations Project Manager | Careers at Agria Pet Insurance
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Operations Project Manager




About Agria

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we are all animal-lovers. Our passion for pets means that we are trusted by the Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names.
Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting for over 80,000 rescued animals, and through donations of over £2m to animal charities. 

We are a strong, growing business with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2020, were awarded Most Trusted Pet Insurer in 2021, we have topped the Which? Best Buy Table for dog and cat insurance and are proud to be the only carbon positive pet insurer in the UK.

About the role

The Operations Project Manager is responsible for the management of new and ongoing projects that impact the Operations teams, directly or indirectly. To lead on all Operations owned projects and represent the department in all other projects. Reporting back to the Operations Management Team and co-ordinating with the Training Team to ensure implementation is smooth and streamlined.

Main responsibilities and duties:

  • Lead on all projects that sit within Operations remit
  • Represent Operations in all other business projects
  • Work with the Agria Management Team and Subject Matter Experts to identify, formulate and deliver the agreed projects in Operations
  • Responsible for conducting post project delivery benefit evaluations
  • Ensure all operations projects meet internal governance and external regulatory requirements
  • Capture all project tasks and develop a robust project delivery plan to track progress - ensuring resource availability and appropriate task allocation
  • Chair regular progress review meetings in order to review progress against plan, address specific project issues & risks and manage tasks & milestones
  • Produce and circulate operations project status reports – to include an update on progress against plan, forward view, risk register update and project expenditure
  • Brief the Senior Leadership Team on all matters concerning the operations projects
  • Facilitate requirements elicitation workshops and knowledge gathering sessions in order to identify risks and technical / functional requirements
  • Co-ordinate training & briefings in regards to all projects
  • Liaise with Planning & Training teams to ensure smooth delivery without impacting service levels
  • Own testing procedures and arrange resource where required
    Manage implementation process of all projects impacting the Operations teams
  • Be fully conversant and ensure all company and departmental policies, procedures and standards are adhered too at all times.
  • Ensure compliance and to work in a quality conscious fashion - use appropriate verification techniques to manage project stage sign off or any changes to scope, schedule or costs
  • Carry out additional duties requested by a member of the management team, as the requirements of the business demand.
  • Attend training, meetings and company events.
  • To comply with Health and Safety policies and procedures.

    N.B: This job description is designed to outline a range of main duties and responsibilities that may be encountered. It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect major changes in the job role or within the organisation.

Qualifications, skills & experience:

  • Previous Contact Centre leadership experience essential
  • Previous experience in a project management role
  • Ideally experience in a role within financial services (ideally the pet insurance business)
  • Be able to effectively communicate with all levels of stakeholders within the business 
  • High resilience and adaptability to deal constructively with conflicting priorities and setback
  • Proven experience of change implementations and project delivery
  • Proven record of being detail-oriented and capable of delivering to a high level of accuracy
  • Thorough understanding of project management techniques and methods
  • Excellent knowledge of performance evaluation principles, techniques and key metrics
  • Working knowledge of MS office and program management software (e.g., MS Project Visio etc.)
  • Possess the work ethic to continually look for improvements
  • The intellectual capacity & business acumen to understand the operations business challenges and long-term goals
  • Strong analytical skills to develop, analyse and provide commentary on project plans and performance
  • Time management and organisational skills – adept at formulating and managing plans for achieving goals, outputs and desired objectives
  • Excellent interpersonal, verbal and written communication skills
  • Excellent organisational skills
  • Be able to effectively communicate at all levels within the business and liaise with stakeholders to resolve issues
  • Ability to priorities workloads and use their own initiative
  • Ability to work independently or as part of a team
  • Ability to work under pressure and to tight deadlines
  • Ability to work to agreed performance targets
  • Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business.
  • Demonstrate flexibility regarding working hours in order to meet business needs

How to apply

To apply for our Operations Project Manager role, please email careers@agriapet.co.uk with a copy of your CV, and a cover letter.

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Operations Project Manager




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For UK customers:
Agria Pet Insurance Ltd is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance Ltd is registered and incorporated in England and Wales with registered number 04258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW. Agria insurance policies are underwritten by Agria Försäkring who is authorised and regulated by the Prudential Regulatory Authority and Financial Conduct Authority.

For Jersey customers:
Agria Pet Insurance Ltd is regulated by the Jersey Financial Services Commission (JFSC). Ref: 0001498. Registered office: As detailed above.

For Guernsey customers:
Clegg Gifford Channel Islands Limited is licensed by the Guernsey Financial Services Commission. Ref: 2722221. Registered office: Admiral House, Place Du Commerce, St Peter Port, Guernsey GY1 2AT.

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