Job title: Sales Team Leader

Salary: £25,000- £28,000 per annum depending on experience, plus commission

Hours: Full time, 36 hours per week working a rotational shift pattern

Location: Aylesbury

Are you a target driven enthusiast with team management experience looking to join a vibrant and fast paced award winning Contact Centre? We currently have two fantastic teams of friendly, customer-focused Telephone Sales Agents who are passionate about ensuring that the nation’s pet owners get reliable and appropriate insurance in place for their precious pets and now we’re looking for an energetic, enthusiastic and confident person, with exceptional communication and sales skills, to join one of our Aylesbury-based sales team as a Team Leader.

Key things you will be doing

Working within a busy contact centre, the Sales Team Leader will lead a team of Telephone Sales Agents, to deliver sales targets and achieving all KPI’s within current regulatory guidelines and service levels. You will be responsible for investigating customer complaints, monitoring calls and feeding back to team members. Setting operational targets and plans, you’ll monitor individuals’ performance and give them everything they need to thrive. You will also provide customers with pet insurance quotes and conclude sales calls effectively.

You will be the primary contact for the Sales team members and Training & Coaching Leads and work closely with the Contact Centre Manager in delivering and maintaining organisational and departmental standards.

You’ll be required to work a rotational shift pattern that covers the hours of 9am- 8pm, Monday to Friday and 9am- 5pm on Saturdays, working one in five Saturdays.

What we would like you to have

As a Team Leader, you will be competent in addressing unsatisfactory performance and behavioural issues, be approachable and have the ability to work under pressure to meet tight deadlines. You will have proven experience in managing, coaching, motivating and developing team members. You will be an articulate and pro-active individual with excellent communication and relationship skills. You must be motivated to achieve positive results and own and meet team targets.

What we can offer you

A whole array of benefits including an excellent salary and commission scheme, 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, discounted gym membership, hundreds of online and high street discounts, social events and so much more.

We will invest in your training from day one, and continue to support your development throughout your career with us.

Our office is easily commutable from Amersham, High Wycombe, Thame, Leighton Buzzard, Hemel Hempstead and Milton Keynes.

For a full job description, please click here

Closing date for applications: Midnight Monday 26th August 2019


All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received on the basis of our legal obligation under employment law