Job title: Telephone Sales Agent

Salary: £18,000 per annum, plus commission

Hours: Full time, 36 hours per week working a rotational shift pattern

Location: Aylesbury

Are you a passionate and highly driven individual looking to join a fun and fast paced team? Due to our continued success, we have some exciting opportunities for highly motivated individual to be a part of an award winning team within our Contact Centre.

Agria is one of the world’s leading animal insurers, specialising in small animal and equine insurance. Founded in Sweden over 120 years ago, Agria came to the UK in 2009 and is now a prominent feature of the UK pet insurance industry.

As a Telephone Sales Agent, you’ll be contacting our database of new pet owners (who have free temporary cover with us) and selling our exceptional pet insurance to customers. You will be responding to queries in a friendly, personable manner and you’ll follow up on pending quotations and call back requests in a timely manner. Having identified customer needs, you will highlight the product features and benefits of policies and will ensure you have provided our customers with and informed decision and purchase. Additionally, you will maintain customer records and take telephone payments in compliance with security protocols.

You’ll be required to work on a rotational shift pattern that covers the hours of 9am- 8pm, Monday to Friday and 9am- 5pm on Saturdays, working one in two Saturdays.

What we would like you to have

You will have sales experience, preferably in insurance, with the ability to deal with customers over the telephone in a confident and professional manner. You should have a creative, dynamic and smart approach to inbound and outbound sales and competent in handling and working through customer objections. You must enjoy working in a fast paced environment and motivated to achieve positive results and targets. Your previous sales experience will have enabled you to have developed strong negotiation and persuasion skills.

What we can offer you

A whole array of benefits including 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, discounted gym membership, online and high street discounts, social events and so much more.

We will invest in your training from day one, and continue to support your development throughout your career with us.

This role is easily commutable from High Wycombe, Thame, Haddenham, Amersham and Chesham.

For a full job description, please click here

When applying, please state your availability for an interview for the next couple of weeks. Need more information on this position? Email us at


All successful applicants are subject to a background and criminal record check