Contact Centre Project Manager

Job title: Contact Centre Project Manager

Salary: £35,000- £40,000 per annum DOE

Hours: Fixed term for 12 months, full time, 35 hours per week

Location: 3 days in Aylesbury, Buckinghamshire & 2 days homebased

 

We have a fantastic opportunity for an experienced Project Manager to join our Contact Centre. You will join us on a full time, fixed term contract lasting 12 months. In return, you will receive a highly competitive salary plus benefits.

This role is initially homebased, but you will be required to work from our offices once they re-open for 3 days a week and 2 days from home. Candidates must have excellent home broadband connection in order to run our systems.

As our Contact Centre Project Manager, you will be responsible for leading and manage the implementation of all projects with the Contact Centre. You will also represent the Contact Centre in all other business projects. You will be expected to identify and work to implement process and IT efficiencies in the Contact Centre through a culture of continuous improvement. Your role involves liaising with the Planning & Training teams to ensure smooth delivery without impacting service levels and the on-going management of the ‘suggestions tracker’ ensuring feedback is shared at all times.

 

What we are looking for

You must have excellent organisational skills, with proven experience of working under pressure and to tight deadlines. You will be an suburb communicator with the ability to converse with all levels within the business and liaise with stakeholders to resolve issues. You will be excellent at prioritising your workload and use their own initiative. As well as being able to work as a team, you will also have the ability to work independently. Previous Contact Centre leadership experience is desirable.

 

What we can offer you

A whole array of benefits including a competitive salary, 25 days holiday plus 8 bank holidays, a competitive pension and life assurance scheme, the option to buy and sell holidays, a day off on your birthday, discounted pet insurance for yourself and family and friends, 1000’s of online and high street discounts via Moorepay and so much more.

 

For a full job description, please click here

All successful applicants are subject to a background and criminal record check.