Meet the Team – Gemma Nicholls

Meet Gemma Nicholls – Claims Handler


Our customers and the vets we work with often comment on the amazing people we have working at Agria. It’s important to us that our team is filled with people who are not only great at their jobs, but have a genuine love of pets and empathy with their owners. And we’d like you to get to know them…

This month, Gemma Nicholls is in the spotlight. She’s one of our Claims Handlers, and has worked at Agria for almost two years. Gemma is responsible for helping our customers when they have a claim – using her specialist knowledge to liaise with vets to make the process as fast and smooth as possible.

Q. What was your previous job?

A. Before I worked at Agria, I’d been in Equine Practice for eight years. My job as an Equine Technician involved me helping vets to prepare horses for treatment as well as looking after their welfare on the yard. I also spent some time working at a veterinary hospital, which gave me great experience in small animals too.

Q. Why do you like working at Agria?

A. The working environment here is really positive. Everyone is informed and involved, and there’s a huge amount of support from every team across the business. There’s also a real focus on development, so there are lots of training opportunities and chances to attend events, like the BVNA Congress.

Q. What’s the best thing about your job?

A. Every claim I’m involved in is different, so no two days are ever the same. And because of the nature of my role I’m always learning about new procedures and treatments, which I really enjoy.

Q. And the most challenging part?

A. Sometimes a claim can be extremely complex, so it can be a challenge – although a positive one – to work through.

Q. What did you want to be when you were a child?

A. Growing up on a farm I was surrounded by animals, and so I always saw myself running my own riding school.

Q. What was your first ever job?

A. I was a waitress at the local Holiday Inn.

Q. What kind of pet do you have?

A.I have a Jack Russell, Pippy, who’s 10, and three horses. Shandy (pictured) and Paddy are both Irish Draft x Sport Horses, and Mister Bertie is a thoroughbred. Being only five, Paddy’s just starting, but the other two are great all-rounders and take part in cross-country events and light show jumping.

Q. Do they have any special talents?

A. Not really! But as Shandy’s about to start this year’s cross-country team chasing event, I think she’s especially good at jumping!

Working with Agria

Agria is committed to developing products and services that satisfy the changing needs of pet owners and the many organisations that support them. You and your clients will benefit from:

  • Veterinary qualified claims team
  • Fast and efficient claims process
  • Claims settled directly to the client or even to your practice
  • Locally based service team with knowledge of UK veterinary practices