Case study: Paulo’s story

Taking the cost out of emergency care

Agria Pet Insurance combines fast, easy claims settlement with flexible lifetime policies – always with a high level of veterinary fee cover – supporting pets, their owners and their vets.

Our cat claim this month comes from a relatively common kind of scrape that young cats can get themselves in, and shows just why insurance to cover the unexpected is so valuable.


Animal: Bengal

Sex: Male

Name: Paulo

Age: 10 months


Symptoms and diagnosis

When Paulo fell out of a tree, his owners could soon see that he was in pain. They took him straight to the vet where he was treated with a painkilling injection, intravenous fluids to counter the shock and was x-rayed to check for broken bones.

Although his x-rays came back clear and showing no sign of fractures, his vet identified that he was suffering from muscle damage from the fall. After staying in overnight for observation, he was discharged the following day with pain killers but seemed significantly brighter.

The claim

It took just four working days from receipt of the claim for his veterinary treatment for Paulo’s owners to be sent a settlement of £368.43.

The flexibility to make policies affordable

The flexibility of our pick and mix benefit options make lifetime insurance a more realistic option for owners than ever before, and has earned our policies the accolade of the ICC Cat Friendly Award! You can read more about the awards by clicking here.

So, in the event of an accident like Paulo’s, or an illness or long-term condition, if your client has a policy with Agria, they have the backing there so you can provide the most appropriate treatment for emergencies, illnesses or long-term conditions.

Working with Agria

Agria is committed to developing products and services that satisfy the changing needs of pet owners and the many organisations that support them. You and your clients will benefit from:

  • Veterinary qualified claims team
  • Fast and efficient claims process
  • Claims settled directly to the client or even to your practice
  • Locally based service team with knowledge of UK veterinary practices