COVID-19 partner update - 25 April 2020

During the outbreak of COVID-19, we’re here to support you. This blog will be updated over the coming weeks with any new information.

Agria Pet Insurance continues to operate at full capacity, with all of our staff safely working from home. So, during this period of coronavirus outbreak, all our services are open and continue as normal, including our phone lines and online services. We’ll keep you updated if anything changes.

The latest advice on COVID-19 is available here: nhs.uk/conditions/coronavirus-covid-19/

For our partners, this means that when social distancing allows, policies can be activated as usual, so when you're next able to activate cover, please continue to do so to ensure pets remain covered by insurance.

Puppies or kittens that have had their vaccinations or microchip implantation delayed because some routine veterinary treatments have been restricted, must stay in until they have had a full vaccination course and are microchipped. Please contact your vet in the case of any delays for guidance and see our owner blog for our full vaccination guide.

Additional help from Agria Pet Insurance

Cover for pets that have missed vaccinations

During the coronavirus outbreak, dogs and cats insured with an Agria Pet Insurance policy will be covered for any illnesses caused by problems with access to vaccinations – providing the owner has contacted their vet for advice and followed the advice given. This includes puppies and kittens covered with free Agria Pet Insurance policies.

Pet Health Helpline

Full policyholders, free policyholders and members of the Agria Breeder Club have access to the Pet Health Helpline, 24 hours a day, 7 days a week. This is ideal now that veterinary practices are operating a reduced face-to-face service, providing emergency care only. It’s completely free of charge and puts owners straight in contact with a veterinary-trained professional for advice over their pet’s health.

Boarding fees cover

Owners continuing their free policy to lifetime Agria Pet Insurance cover have the option of adding Boarding Fees benefit. This will cover the cost of the insured pet to stay a licensed boarding kennel or cattery, or pay towards someone to look after them, should the owner be hospitalised.

If you have any concerns or queries during this time regarding our policies, activation or anything else, please get in touch with your usual Agria contact who will be able to help.

For specific advice for Breeders concerning COVID-19 from The Kennel Club, click here.

For general advice on dogs and cats during the COVID-19 outbreak, see the latest government advice here

We have a customer blog which contains information for our policyholders, which can be found here.

Last updated: 25 April 2020