Sales Agent

The Role:

We’re looking for a motivated and results-driven Sales Agent to join our busy team here at Agria Pet Insurance.

Handling both inbound and outbound calls, you’ll be providing quotations to existing customers and warm leads.

This role will suit a determined and tenacious individual, who has experience of working in a similar role within a Contact Centre, preferably in a regulated environment.

We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. 

The start date for this role is Monday 2nd June and you will be required to attend a two week in office induction when you start.

You must be able to commit to these arrangements and start date in order to be considered for this role.

This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern.

This role offers a starting salary of between £22,500 and £24,000 per annum with a realistic OTE of between £30,000 to £32,000 per annum.

What you’ll be doing:

·        Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products

·        Making outbound calls to offer insurance quotations to existing customers and other warm leads

·        Making accurate, rapid cost calculations and providing customers with quotations

·        Ensuring customers are provided with the information they need to make an informed decision and purchase

·        Identifying customers’ needs, highlighting product features and benefits of policies

·        Maintain customer records and take telephone payments in compliance with security protocols.

·        Utilising skills gained learnt in training, closing sales using a consultative and confident approach

·        Regularly achieving sales, service and productivity targets

·        Respond to and follow up sales and/ or service enquiries using appropriate methods of communication

What we’re looking for:

·        Proven successful background in a sales role within a Contact Centre environment

·        Experience of selling within a regulated environment and used to following a script

·        Great customer service skills

·        The ability and determination to consistently over achieve on productivity targets

·        Effective questioning and listening skills.

·        Computer literate (MS Office) with keyboard skills.

·        Precise comprehension and ability to communicate clearly in both verbal and written form.

What we offer:

• 25 days annual leave which increases with service, plus bank holidays
• Opportunity to buy/sell up to 5 days annual leave per calendar year
• Pension and Life Assurance scheme
• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
• We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace