<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PK9D66" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Privacy Policy | Agria Pet Insurance
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Privacy Policy

This privacy notice was last updated on 18th September 2023

Your privacy is very important to us and we want you to feel confident of that, so have made this notice as transparent as possible.

This privacy notice explains how and what type of personal data will be collected and processed and under what lawful basis. It applies to all of our customers and affiliates that we may work with. Please read this with care as by using our services you agree to this privacy notice.

Who are we?

- Agria Pet Insurance Limited is the insurance intermediary and a limited company registered in England with the company registration number 04258783 and registered address 1st Floor, The Blue Leanie, Walton Street, Aylesbury, England, HP21 7QW.

- Agria Försäkring is the insurance underwriter and is the UK branch of Försäkringsaktiebolaget Agria (Publ)

Other Agria trading names we use are:

- The Kennel Club Pet Insurance

We process your personal data in line with the UK General Data Protection Regulation (UK GDPR), The Data Protection Act 2018 and any other relevant data protection legislation.

How we process your personal data

Below are the reasons for collecting and processing this data and the legal basis in line with the relevant data protection laws:

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To provide the insurance services under the contract to you, including:

- Servicing and managing your policy;

 - Assessing, processing and paying claims for your policy;

 - Contacting you in relation to your policy with non-marketing communications e.g. confirmation of policy set up, policy documentation, complaint communications, mid-term adjustment information, payment reminders and any communication in response to a query you have sent us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

 

Performance of a contract with you

Contacting you to make suggestions and recommendations to you about goods or services that may be of interest to you, including:

- purchasing pet or equine insurance policies;

 - obtaining free insurance policies;

 - joining the Agria Breeder Club for the litters that you have or may breed in the future; and

 - offering discounts and other promotional offers that may become available as part of the service we provide to you.

 

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

Targeting online advertising to you on other websites because we believe it is relevant to you. For example, we might ask Google or Facebook to either:

- show you adverts based on your characteristics or interests, e.g. to only show our advert to people interested in dogs, cats, rabbits or horses; or

 - show you adverts based on your visit to our website, e.g. where you have read an article about specialist pet or equine insurance, we might show you an advert for one of our specialist pet or equine insurance products.

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

To enable you to partake in a customer experience review

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)

Improving, enhancing and developing our insurance services and business operations

(b) Usage 

(c) Technical

Necessary for our legitimate interests (advance our services)

To administer and protect our organisation (e.g. reporting requirements)

(a) Identity

(b) Contact

(c) Financial

 

 

Necessary to comply with a legal obligation (necessary in order to fulfil our legal and/or regulatory obligations for the prevention of financial crime, to comply with financial sanctions legislation or The Companies Act 2006 and The Limitations Act 1980 for retaining personal, financial and contract data and The Finance Act 2021 for retaining financial data.

Website analytics, to see how many users visited our website in a certain timeframe, which pages were most popular, and which website visitors came from

(a) Technical

Necessary for our legitimate interests (to study how visitors use our website and view our services)


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For UK customers:
Agria Pet Insurance Ltd is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance Ltd is registered and incorporated in England and Wales with registered number 04258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW. Agria insurance policies are underwritten by Agria Försäkring who is authorised and regulated by the Prudential Regulatory Authority and Financial Conduct Authority.


For Jersey customers:
Agria Pet Insurance Ltd is regulated by the Jersey Financial Services Commission (JFSC). Ref: 0001498. Registered office: As detailed above.


For Guernsey customers:
Clegg Gifford Channel Islands Limited is licensed by the Guernsey Financial Services Commission. Ref: 2722221. Registered office: Admiral House, Place Du Commerce, St Peter Port, Guernsey GY1 2AT.

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