<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PK9D66" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Making a Complaint | Agria Pet Insurance
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Making a complaint

How to make a complaint

We take complaints seriously and want to hear from you if you are not completely happy with the service you have been provided with so we can try and address your concerns.

If you wish to make a complaint you can contact us by any means using the details below. If you are able to contact us by telephone we will try to resolve your complaint straight away


Customer Services 03330 30 83 96

Claims 03330 30 83 97


Email us at info@agriapet.co.uk




Po Box 506


M28 8EN

If your complaint cannot be resolved within three business days we will;

  • Acknowledge your complaint promptly by email or post
  • Investigate your complaint thoroughly and as quickly as possible
  • Keep you informed of the progress of your complaint within 4 weeks of receiving it, if it hasn’t already been resolved
  • Provide you with a final response letter confirming our investigation and conclusion in no later than 8 weeks of receiving your complaint

If you still remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of our final response letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. They can be contacted at:

Financial Ombudsman Service

Insurance Division

Exchange Tower


E14 9SR

Telephone 0300 123 9 123 or 0800 0234 567

Email to complaint.info@financial-ombudsman.org.uk.

Website: www.financial-ombudsman.org.uk

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For UK customers:
Agria Pet Insurance Ltd is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance Ltd is registered and incorporated in England and Wales with registered number 04258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW. Agria insurance policies are underwritten by Agria Försäkring.

For Jersey customers:
Agria Pet Insurance Ltd is regulated by the Jersey Financial Services Commission (JFSC). Ref: 0001498. Registered office: As detailed above.

For Guernsey customers:
Clegg Gifford Channel Islands Limited is licensed by the Guernsey Financial Services Commission. Ref: 2722221. Registered office: Admiral House, Place Du Commerce, St Peter Port, Guernsey GY1 2AT.

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