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How to claim

We pay 98% of claims*

What you’ll need

Providing all the relevant information could speed up the processing of your claim.

You’ll need your:

  • Policy number.
  • Itemised invoice or receipt from your vet or online pharmacy.
  • Pet’s clinical history from your vet practice.
  • Reference number from your last claim, if this is a further claim for an ongoing condition.

You can find your policy number at the top of your schedule of insurance or in your online account.

* Based on all Agria Pet Insurance claims received between May 2023 and October 2023

Make a claim

We understand this can be a stressful time, so we want to make it as easy as possible for you.

Dog at the vets - Agria Pet Insurance
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Claim through
your vet

The easiest and fastest way to process your claim is to ask your vet to submit a claim to us directly online.

They should already have your pet's medical history and treatment details. You just need to ask them if they require any additional information from you.

For all equine policy claims, your vet must
submit the claim.

I'm a vet making a claim for my client

Vets can also submit a claim using the Vet Envoy portal if they subscribe.

Claim online

Fill in your claim details yourself and submit online. 

  • 1

    Get a copy of your pet’s medical history, their treatment invoice or any receipts for the treatment you’ve paid for.

  • 2

    Fill in the online form, upload your supporting documentation and submit it.

  • 3

    Our team will keep you updated every step of the way.

Cat having a cuddle with their owner whilst he works on a laptop - Agria Pet Insurance

Other ways to claim

A dog and a cat looking at the camera - Agria Pet Insurance

What happens next?

Our award-winning UK-based team will be in touch to provide you with updates.

Our current processing time for claims is 14 working days from the date we receive the claim.

Our claims communications sometimes go to your bulk or junk mail folder, please check there before contacting us.

You can also check with your vet that they have submitted your claim.

What you can’t claim for

  • Pre-existing conditions. This is any sign of illness, injury, or behavioural issue that began before your policy started.

  • The cost of routine or preventative pet care, such as vaccinations and check-ups.

Please refer to your policy Terms and Conditions for a list of full exclusions applicable to the veterinary fees benefit. You can also refer to your IPID document for your main exclusions.

About claims

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For UK customers:
Agria Pet Insurance Ltd is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance Ltd is registered and incorporated in England and Wales with registered number 04258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW. Agria insurance policies are underwritten by Agria Försäkring.


For Jersey customers:
Agria Pet Insurance Ltd is regulated by the Jersey Financial Services Commission (JFSC). Ref: 0001498. Registered office: As detailed above.


For Guernsey customers:
Clegg Gifford Channel Islands Limited is licensed by the Guernsey Financial Services Commission. Ref: 2722221. Registered office: Admiral House, Place Du Commerce, St Peter Port, Guernsey GY1 2AT.

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