THE AGRIA REWARDS PROGRAMME TERMS AND CONDITIONS
1. INTRODUCTION
1.1 We are Agria Pet Insurance Limited, a company incorporated in England and Wales with registered number 04258783, whose registered office is at First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW (“Agria” or “we”, “us”, “our”).
1.2 This is the website (the “Site”) for Agria Rewards, an online platform owned and operated by Agria to reward existing Agria customers, introducers, referrers and partners (the “Promotion”).
1.3 Agria customers, introducers, referrers and partners will be able to earn rewards and participate in promotions in accordance with these terms and conditions. Agria has partnered with The Marketing Lounge Partnership (a company incorporated in England and Wales with registered number 6467245, whose registered office is at The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire, WA4 4PG, “MLP”) to operate the Promotion on our behalf.
2. DETAILS OF THE PROMOTION
2.1 In order to take part in the Promotion, you will need to register for an Agria Rewards account. By registering for this account on the Site, you accept these terms and conditions. You will not be able to earn or redeem any points unless you register for an Agria Rewards account and accept these terms and conditions.
2.2 Over the course of the Promotion, you may be entitled to earn points which may be redeemed in exchange for prizes, gifts or other items. Points may be earned as set out on the Site from time to time.
2.3 After points have been earned by you, they will be valid for 2 years from the date of issue before they expire. Once expired, points cannot be replaced or otherwise redeemed or exchanged for prizes, gifts or other items
2.4 Once points have been earned, they will be displayed within the your account on the Site. You can choose to spend points immediately if you have sufficient points for your chosen prize, gift or other item or to save and accrue points (subject to expiry of any points as set out above).
2.5 Points may only be exchanged for prizes, gifts and other items displayed on the Promotion’s rewards page, and no equivalent exchanges or cash prizes will be permitted. The points carry no cash value.
2.6 Once redeemed, points cannot be returned to the you, and all exchanges are final and non-refundable.
2.7 Agria reserves the rights to withdraw any points where they do not meet the terms and conditions of the Promotion, or any other linked promotions.
2.8 The Promotion begins on 20th October 2025 and will be ongoing. Agria reserves the right to close or extend the Promotion at any point with reasonable notice.
3. USING THE SITE
3.1 The Site is for your use only.
3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
3.3 We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
3.4 As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy, available at [link].
3.5 We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
4. ELIGIBILITY FOR THE PROMOTION
4.1 The Promotion is only offered to and may only be accepted and used by current Agria customers, introducers, referrers and partners. If you cease to be an Agria customer, introducer, referrer or partner, you will no longer be eligible to use the Promotion, or to receive, redeem or exchange any points or other Agria Rewards benefits.
4.2 In order to be eligible to register for an Agria Rewards account and to take part in the Promotion, you need to be aged 18 years or above.
4.3 Individuals cannot register for more than one Agria Rewards account.
4.4 The Promotion rewards programme is not open to any employees or agents of any agencies or event suppliers or their families or agents or any other person officially connected with Agria, aside from the aforementioned customers, introducers, referrer or partner. [TBC how this will work in light of fact that introducers, refers etc will earn rewards]
5. LIABILITY
5.1 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
5.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
5.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
6. TERMINATION
6.1 In the event that you terminate your Agria Rewards membership, your access to the Promotion will be revoked. All points that have been earned up to the point of termination will be lost on termination and you will not be entitled to any cash or other compensation in respect of any lost points.
6.2 Agria reserve the right to terminate your access to the Promotion at any time, immediately without specifying a reason.
6.3 If there is any reason to believe that there has been a breach of these terms and conditions by you, Agria may, at its sole discretion, reserve the right to exclude you from participating in the Promotion. If there is any reason to suspect that any accounts or points are fraudulent, all accounts, including gifts and points, in your name will be deactivated, pending further investigation. If any accounts are found to be fraudulent, then appropriate steps will be taken to reclaim the points or gifts, which may include legal action or Police being informed.
7. DATA PRIVACY
7.1 Personal data is collected for the purposes of the rewards programme only. Personal data will be processed by Agria in accordance with the provisions of our privacy policy, which is available at rewards.agriapet-docs.co.uk/privacy, and in accordance with current UK data protection legislation.
7.2 As part of our management of the Promotion, Agria will share customer data with MLP, where it will be processed in accordance with their applicable privacy policy, which is available at [link], and in accordance with current UK data protection legislation.
7.3 In the event that you do not log into your account for a period of 18 months, the account will be deleted, and all customer data anonymized. If you attempt to log back in after the 18-month period, you must register for a new account.
8. STATUS OF REWARDS
Products or services available as rewards do not constitute an offer or recommendation of any products or services provided by MLP or Agria. The
information provided regarding the rewards is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation.
9. VARIATION
9.1 All information on the Site is subject to change without notice and without liability.
9.2 Agria reserves the right at any time and from time to time, to modify or amend these terms and conditions or any part thereof, without notice to you. Your continued use and participation in the Promotion constitutes an affirmative acknowledgement of any modification and your continued agreement to be bound by the modified terms and conditions.
9.3 All decisions of Agria with regards to the Promotion are final.
10. GOVERNING LAW
These Terms and Conditions shall be governed by the laws of England & Wales and the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the rewards programme except that (i) residents of Scotland may also bring proceedings in Scottish Courts and (ii) residents of Northern Ireland may also bring proceedings in the courts of Northen Ireland.
