We're here to help
If only they could talk, fortunately we can.
Protecting pets is personal – and so is our service.
We know sometimes only a chat will do, especially when it comes to your pets. Agria makes it easy to speak to our UK-based team about all your pet insurance needs, with calls answered in under 2 minutes*
*Average speed of answering calls between October 2024 – March 2025, once details have been obtained. Phone operating hours vary.
Log in to My Account
Log in to My Account to manage your policy, access your previous claims and update your details.
You can also access Agria Rewards and start enjoying the benefits of being an Agria Pet Insurance customer!
Customers
For pet owners who have an insurance policy with Agria.
Log in to your account to:
- View your details
- Refer a friend
- View customer offers
- Download policy terms and conditions
Partners
For breeders, vets, rehoming organisations or Agria partners.
Log in to your account to:
- Activate 5 weeks free cover
- View performance reports and rewards statements
- Order stock and download online banners
- Manage your litter (breeders only)
- Access the Vet Academy CPD platform (vets only)
Other ways to contact us
If you have a question or require more information, you can contact our friendly, UK-based team.
New policies, cancellations and renewals
New policies
Cancellation or renewals
Open hours
Monday to Friday: 9am to 6pm
Saturday and Sunday: Closed
Existing policies and claims
Existing policies
Claims
Open hours
Monday to Friday: 9am to 6pm
Saturday: 9am to 1pm
Sunday: Closed
Write to us
You can also write to us at the address below.
Agria
PO Box 506
Manchester
M28 8EN
Should you prefer to contact us using the National Relay service, please dial 18002 before our full telephone number.
Need to speak to a vet?
All our policies come with free 24/7 access to the Agria app
To speak with a vet, download the Agria app from your usual app store and can be used on any smartphone (Android or iPhone), and any other smart device such as an iPad or other tablets.
Trusted by owners
That’s why over 90% of customers renew every year**
“A fantastic insurance to have and very reassuring for all pet owners, we won't hesitate to use again and recommend to friends and family.”
Linda Richards
Aylesbury
** Based on all Agria Pet Insurance policy renewal data from 1 October 2023 to 1 October 2024.