28 January 2019
For the second year running, we’ve won both Pet Insurance Provider of the Year and Best Claims Service at the prestigious Moneyfacts Consumer Awards 2019!
The whole Agria team is extremely proud of this achievement – not just winning both awards, two years in a row - but also as we were voted ahead of the biggest names in the insurance industry, by both consumers and an expert Moneyfacts panel.
Winning the Moneyfacts Consumer Awards requires a combination of the results of a consumer survey – this year completed by a record of over 180,000 individuals – and expert analysis of features and benefits of products to determine standout performers of the year.
Pet Insurance Provider of the Year
This award is based on the provision of technically superior products and excellent consumer feedback from the Moneyfacts Consumer independent annual survey. An unbeatable rating in both technical and customer services scores gave Agria Pet Insurance its second win in a row for this category.
Best Claims Service
Agria Pet Insurance has been presented with this award for the second successive year. The category relies entirely on the opinion of consumers who have made claims, and Agria Pet Insurance has clearly made a good impression when its customers needed it most, bringing it to the top of this category.
Michelle Monck, Head of Digital at Moneyfacts, said: "At Moneyfacts.co.uk we believe consumers need to have the right information and be given a voice about their experiences of different financial brands, products and services. Their honest responses to this survey along with our technical knowledge mean this year's Moneyfacts Consumer Awards continues to recognise, not just the best products in their areas, but also excellent service as well. The publication of this year's winners and finalists represents those brands consumers might want to consider when comparing financial products."
Helen Moore, Claims Manager at Agria Pet Insurance, says, “To win Best Claims Service from Moneyfacts for the second-year running is absolute testament to our incredible team. We’re so proud that our focus on doing the right thing for our customers and their pets has been recognised – and it’s made even more special as this particular award is purely voted for by consumers. We’re delighted!”
Simon Wheeler, Managing Director of Agria Pet Insurance, says, “We are thrilled to have been awarded both accolades for the second year running. The entire Agria Pet Insurance team is dedicated to doing the very best for owners and their pets, and we’re so proud that our passion and hard work has been recognised again by consumers and the Moneyfacts panel.”