<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PK9D66" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Hazel Phillips, Operations Process Improvement Manager at Agria Pet Insurance
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Operations Process Manager

Hazel Phillips

Meet Hazel Phillips our Operations Process Improvement Manager

On 21 August 2006 after 10 years in veterinary practice, I made the jump from Veterinary Nursing to Claims Assessor. Initially, I told myself that I would see how I go for 6 months and here I am celebrating 18 years at Agria!

Agria inspired a passion

The novelty of having my nails painted and going home (on time) at the end of the day nice and clean is still true today, and alongside this, I developed a passion to grow my career at Agria. Starting as a Claims Assessor, I became interested in the more technical side of the claims process looking at complaints, assessor training and quality assurance. This interest led to a promotion to Specialist Assessment Team followed by Claims Team Leader a few years later.

Promotions, promotions, promotions

I was promoted to the position of Claims Projects and Technical Lead in 2020, and in May 2023 I was promoted to Operations Process and Improvement Manager and I’m loving focusing on the process side of the business. The hard work I put into succeeding was supported each step of the way with qualifications, training, coaching and mentoring from my managers.

And some personal milestones

As well as career milestones, I have celebrated a few personal milestones with my Agria family; I have got married, had two beautiful children and somehow agreed to the addition of a very hairy Bearded Collie called Logan.

Whilst 18 years is a long time to stay with one company, Agria has developed and moved forward as a business so much within that time it feels like a completely different place to work now. The objectives of caring for their employees, putting pets first and striving to be the best have remained throughout and become stronger every year.

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Agria Pet Insurance Ltd is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance Ltd is registered and incorporated in England and Wales with registered number 04258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW. Agria insurance policies are underwritten by Agria Försäkring who is authorised and regulated by the Prudential Regulatory Authority and Financial Conduct Authority.

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Agria Pet Insurance Ltd is regulated by the Jersey Financial Services Commission (JFSC). Ref: 0001498. Registered office: As detailed above.

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