<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PK9D66" height="0" width="0" style="display:none;visibility:hidden" title="gtm-frame"></iframe>Testimonials, Stories and Reviews | Agria Pet Insurance
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The UK's best lifetime pet insurance*

Customer stories and testimonials

Find out why 96% of our customers would recommend us and 90% renew every year.

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Customer stories and testimonials

Why choose Agria for your dog, cat, horse or rabbit insurance? Find out, straight from the horse's mouth...

At Agria, we are passionate about our insurance products and the animals that we protect. We thrive to give each and everyone of our customers the support they need, when they need it. But don't take our word for it, read some of our customer stories and testimonials.

"I always knew that Agria would be there to support me..."

I hope that you are well. I just wanted to send you a quick email to say thank you to yourself personally, and Agria in general for taking the time and effort to come to a decision so quickly regarding Lulu’s treatment - I really do appreciate it so very much.

I always knew that Agria would be there to support me in respect of the treatment Lulu needs at this time, but I am worried about her and just wanted that added peace of mind prior to her treatment.  I therefore requested that my vet contact Agria to both inform you of what is required and to get authorisation to proceed.  I can now focus solely on helping Lulu get back to being the happy, loving little dog she normally is.

All three of my dogs have been insured by Agria from the moment we got them and had them registered with Garden Lodge. The service and support you, as a company, in partnership with Garden Lodge, have provided has been demonstrated over the years to be the best decision I could have made in respect of my dogs’ care. All three will continue to be covered by Agria over the course of their lifetimes and I will continue to recommend Agria to my pet owning family and friends.

- Paul, Agria Pet Insurance customer on 4 April 2024

* Agria has been awarded a Which? Best Buy for Dog Insurance and a Which? Best Buy for Cat Insurance for our Lifetime Premium insurance products.

Are you looking for the best insurance for your pet?

Whether you have a cat, dog, rabbit, horse, or even a donkey - we can provide lifetime cover for your beloved animals. What's more, if you insure more than pet, we can offer you a multi-pet discount. Use our online tool for our best prices, and get your animals insured within minutes.

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Or find out more about our multi-pet insurance.

"Not only did Agria pay out over £9k worth of claim, they did it professionally"

I cannot fault them. I've insured all of my pets with Agria, two dogs and two cats.

In 2022, I had to file a claim for my 7 month old puppy, Freddie. He had a spinal deformity which was discovered at 6 months old. At 7 months, we took him to a specialist hospital in Cambridge. They attempted surgery but we sadly had to have him put to sleep as the surgery was unsuccessful.

In this horrific, traumatic time, I was pre-warned by the hospital there was a chance my insurance would refuse to pay out as they saw it often with cases like this. Not only did Agria pay out over £9k worth of claim, they did it professionally and so competently, they never bothered me at all as they knew how badly I was grieving this loss. In addition to this, I also received a condolence cards from them once the claim was settled.

Following from this, I have had to make claims on two separate occasions, once for a cat and another recently for my dog who contracted conjunctivitis. Both times the claims were handled professionally and I received payments swiftly and with no quibbles.

With my experience of Agria, I recommend them to all of my friends and family with pets, and my mum has also insured her dog with them. It also helps that I got free dog hampers for both my boys when I signed up too!

- Charlie F, Agria Pet Insurance customer on 14 April 2024

I'm over the moon I was able to get Rafiki insured. Having a pup is full of fun and happy times, but also can be worrying. Puppies are accident prone and the thought of my boy becoming injured and me not being able to do everything I could to help was just horrible. I think you guys offering insurance for XL Bullies is amazing...

Fiona T.

Owner of Rafiki, an XL Bully insured with Agria

Find out more about our XL Bully Insurance

We really care, and it shows

We want to make things simple for you, so you can focus on your pet. That's why we take pride in our customer service, and easy online tools which give you our best prices within minutes.


Excellent service and value

I have 4 dogs now insured with Agria and the service is outstanding and has been for years , I fully recommend Agria insurance especially for working dogs .

Allan Hender

01 July


Weekend vet consultation

Was able to get a video consultation with a vet within the hour (at a weekend!). Vet was really good - gave helpful and considered advice. Wonderful to be able to have this invaluable service included free in the insurance premium.

Kay Martin

02 July


Really informative and friendly…

Really informative and friendly customer service. I’m yet to make a claim (fingers crossed I don’t have to) but it’s reassuring to know that costs will not rise as a result of making a claim. Thank you!


20 June

Find out more about our lifetime insurance

Lifetime cover means the best care, with no time limits on individual conditions.
 Your benefits renew each year with your insurance, along with cover for ongoing conditions. Explore your options by animal below.

Dog insurance

Third party liability and up to £20,000 vet fees every year.

Dog insurance


Quality cover for your cat, indoors or out, with 24/7 vet video calls.



Specialist cover for your rabbit, with up to £2,500 vet fees every year.



The only lifetime horse insurance in the UK, with up to £10,000 vet fees cover every year.


Want to get started with Agria?

Our best prices are online and you can have your beloved family member set up within minutes. Use our quick quote tool to select the cover that's right for you.

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For UK customers:
Agria Pet Insurance Ltd is authorised and regulated by the Financial Conduct Authority, Financial Services Register Number 496160. Agria Pet Insurance Ltd is registered and incorporated in England and Wales with registered number 04258783. Registered office: First Floor, Blue Leanie, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW. Agria insurance policies are underwritten by Agria Försäkring who is authorised and regulated by the Prudential Regulatory Authority and Financial Conduct Authority.

For Jersey customers:
Agria Pet Insurance Ltd is regulated by the Jersey Financial Services Commission (JFSC). Ref: 0001498. Registered office: As detailed above.

For Guernsey customers:
Clegg Gifford Channel Islands Limited is licensed by the Guernsey Financial Services Commission. Ref: 2722221. Registered office: Admiral House, Place Du Commerce, St Peter Port, Guernsey GY1 2AT.

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