19 May 2021
We came top in the sector following an independent consumer survey by Fairer Finance, where customer experience ratings determined the providers’ positions in the rank.
As well as the customer experience data selecting us as the ‘Most Trusted’, the poll also felt that Agria has the ‘Happiest Customers’ of all ranked UK pet insurers!
James Daley, MD of Fairer Finance, said: "The pet insurance market has grown rapidly over the last year as more people have brought pets into their home for the first time. It’s easy in times of rapid growth to fall short on customer service, but Agria is clearly getting the balance right.
"We poll 10,000 banking and insurance customers every six months, and it’s an impressive achievement to come out on top with both the happiest customers and most trusted brand in a sector. Agria Pet Insurance is making a name for itself as one of the UK’s most customer centric pet insurers and can be proud of its great progress in our customer experience league tables over the last three years."
It was only last month that we were proud to announce that we are the first carbon neutral pet insurer in the UK, and just last year we were named as one of the ‘UK’s Best Workplaces™ 2020’ by Great Places to Work®.
Tom Vaughan, our Head of Marketing, says, “We’re thrilled to be named as the UK’s Most Trusted Pet Insurance Provider. Pet owners place significant trust in us to protect their best friends when it matters, and we always strive to repay that confidence – throughout every high and low of pet ownership. To hear that we are the most trusted provider with the happiest customers naturally means the world to us.
“This accolade is another testament to the hard work and dedication from every member of the Agria team. And of course, we’re so grateful to Fairer Finance for holding the ratings and to UK pet owners for scoring us so highly.”
Fairer Finance is a research and ratings agency that aims to help consumers make more informed decisions, encouraging financial services businesses to compete on more than price for a ‘world where consumers trust, even love, their banks and insurers.’
Thank you to everyone that rated us so highly – we are over the moon!
With an Agria Pet Insurance policy, you can access the free Pet Health Helpline, 24 hours a day, 7 days a week. The veterinary-trained team will advise on any concerns or queries that you may have over your pet’s health – much like the NHS 111 service for people. Call free on 03333 32 19 47.